Reporting Issues and Contacting Support

If you experience technical issues, contact your System Administrator. You can also receive assistance from FUJIFILM Healthcare Americas Corporation Technical Assistance Center (HCUS TAC). Contact information can be found at http://www.fujifilm.com/worldwide/.

Incidents

Regulation (EU) 2017/745 defines a serious incident as: any incident that directly or indirectly led, might have led or might lead to any of the following:

  • The death of the patient, user or other person
  • The temporary or permanent serious deterioration of a patient's, user's or other person's state of health
  • A serious public health threat

If you become aware that a serious incident has occurred in relation to our device, please report the incident to FUJIFILM and to your local competent authority.